Shipping policy

 

Shipping Policy

Last updated: May 9, 2026

Thank you for shopping with us! Please read our shipping policy carefully.

Processing Time

All orders are processed within 1-2 days for regular items, and 2-6 days for customized pieces (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Shipping Rates & Delivery Estimates

Canada (excluding Quebec)

  • Calculated at checkout.

Quebec

  • Calculated at checkout.
  • Please note: Deliveries to remote areas of Quebec may take additional time.

United States

  • Calculated at checkout.
  • Duties and import taxes may apply and are the responsibility of the customer unless otherwise stated.

Carriers

We ship using Canada Post / UPS / Purolator / DHL or occasionally other carriers. A tracking number will be provided once your order has shipped.

Customs, Duties & Taxes (US Orders)

Orders shipped to the United States may be subject to import duties and taxes, which are levied once the package reaches the US border. Any additional charges for customs clearance are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damage.

Contact Us

For any other shipping questions, please reach out to us !